In 2016, We gathered a small group of technologists and doctors together and started discussing some pretty big questions:
At K, we've spent the last four years building products and services to address those questions and create a better healthcare experience for consumers, and we've built an amazing team to do just that. We aspire to use data and technology to deliver smarter, more personalized healthcare information, and increase access to quality care that costs dramatically less and leads to better outcomes. We still have a long way to go, but with hundreds of thousands of users joining our platform every month, you have an opportunity to help shape the future of healthcare as we build the most sophisticated healthcare platform and make K the home for the world's primary health needs.
Your role is to obsess over our members; we're looking for someone who will stop at nothing to provide superior experience. This position is expected to be an expert on our product, eliminate any hurdles for users and ultimately build brand loyalty through our Customer Experience organization.
You'll join our Experience team owning various operational responsibilities including diagnosing, escalating and managing the resolution of technical issues both in our app and provider portal, enhancing our internal processes, supporting the team on tier 1 tickets and the like. This role will report to our Manager of Customer Experience and partner to find opportunities to improve members' experiences.. You will help us ensure all inquiries are handled in a timely manner with thoughtful, thorough responses both via email, phone and chat. You'll help draw insights to improve our product and marketing strategies and ultimately drive retention.
What you'll do -- Responsibilities include but are not limited to:
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